Poor service

I would NOT recommend Damelin to anyone. After months of trying to get a refund, unfortunately, it feels as though my last option is to seek legal assistance, and this is an avenue which I am exploring.

I was satisfied with the services provided for registration, up until the point that I paid. I registered to do my N1 Electrical Engineering and my application was accepted on 28/07/2021 and I was informed that classes would start at the end of August. A few days later, I was then told that classes would start on 10/08/2021. I logged in on this day and no classes begun. I then followed up telephonically and was told that classes would start on 12/08/2021, however no classes had started when I logged in on this day. I then followed up on 25/08/2021 to see if classes had started, and did not receive a reply to my email. I then phoned and was told that classes would be further postponed to September. When following up in early September, there was still no clear indication as to when classes would start. I then decided to request a refund and submitted the refund application form on 08/09/2022. I followed up numerous times telephonically in the following months, and was told that the application is at head office.

On 31/01/2022 my wife managed to get the contact details of somebody working at head office. My wife was told that my application could not be found on the system, and was asked to phone back on 05/02/2022. On 05/02/2022 my wife followed up with head office, and was told that the payment would be made during the first week of March. Upon requesting that the payment be made sooner, she was told that other people have been waiting longer for their refunds and it was not possible to expedite the situation. She then followed up on the morning of 04/03/2022 as the payment had not yet been made, and was told that her call would be returned. She phoned again later at 15h00 and was told that her call would be returned before 17h00. No call was returned, so she followed up on 07/03/2022, where she was told that she must have misunderstood as they would never say that the payment would be made in March, and that it takes 90 days to process. She was advised that the payment will not be made now. The refund form says that the refund application process has a waiting period of 8 weeks and payment thereafter will be subject to a 4 week waiting period. It has been 6 months exactly, and I am still waiting for my refund.