My Refund

I had asked for a refund with in March last year(2020) didn't get any response which I went back in November to the office to ask again they gave me documentation which I app**** and said they will refund me withing 90 days which was in January this year(2021) Which I still didn't receive any feed back I called I emailed no response its 7 months later nothing as to my refund.