Lack of communication & *********

Good Day,

I had enrolled with your DCC college on 20/01/2021 assisted by one of your student advisors. Full payment of R32 669,00 had been made by Fundi. I had then advised the same advisor that I would like to cancel studying with Damelin on 08/02/2021 because the institution’s study portal wasn’t so user friendly as I am a 1st time student (studying online) I had advised her to hild on to the cancellation & I will finalise the next day being 09/02/2021 on 09/02/2021 at around 09:20 I told her she can carry on with the cancellation to my surprise a week later I sent communication regarding the cancellation & I am advised that I was supposed to send a cancellation letter to Damelin which I was only told about 1 week later when I MYSELF HAD TO FOLLOW UP ON! I’m now being told by your collecters clerk that I have funds outstanding how when Fundi made payment & sent me the payment slip??? I want this money refunded back to Fundi with immediate effect or I will be taking this up further!!!!