I am takin Damelin to the consumer court

Good day I have been requesting for some time now with no success or desire from Damelin representatives at Damelin Braamfontein to assist.

Earlier on this year I received a bursary from Educor through Foschini and proceed to apply for a second semester part time degree. After discussing telephonically with Siphetheni a Damelin Representative at Braamfontein and sending all necessary documentation including that of the bursary, she informed me that all is well.

The only thing remaining was for me to pay the remaining balance after deducting the amount received through the bursary. Siphetheni sent me an invoice with the full amount and no deduction listed, so I requested an updated invoice with the bursary amount deducted and depicted.

She then insisted that I pay regardless of receiving an updated invoice and informed me that this will be corrected. I have proof of this on mail. It felt a bit off but I decided to trust her as I thought Damelin was a reputable institution. I was wrong to do so.

Since then I have been receiving multiple calls from their accounts department, sms and emails. I have ran around in circles trying to corrrect the situation and communicated with Damelin/Educor representatives with no success. This has completely ruined my experience of the institution and affected my studies.

Today on the 20/10/2020 I decided to visit the accounts department of Educor to finally sort out the situation and the reception I received from Jocelyn the accounts head of department, was horrific. Instead of listening and actually trying to resolve the matter, she decided to insult me by calling me lazy when I informed her that I want to cancel and proceeded to bang on the table multiple times while shouting. I was horrified and embarrassed, never before have I heard of such treatment of students at an institution.

I feel disrespected and de*****ed. I want to cancel and will enrol in another institution.