Extremely poor service Damelin College Mowbray

Good day,

I have been trying for almost 2 months to get my money that I paid to Damelin College for my son's registration fees refunded. My son originally registered with Damelin, but due to health reasons we had to cancel. Unfortunately when trying to make the payment the screen on their website gave problems causing me to make the payment twice (R1100 X 2). They do not have a problem doing the refund at all as it was cancelled in time, before any studying commenced, etc.

In corresponding with them I have provided all the necessary proof and documents as per their requirement. I have made so many phone calls to the people involved, most notably Mr Shane Shaw, who is supposed to be their "Customer Services Manager". That title appears to be a misnomer in this case. Nobody seems to take responsibility for this very simple task. It just cannot be possible that something that takes 2 days (at most) can end up taking more than one and a half months.

After a month and a half they finally refunded only half of my money (I am supposed to be refunded R2200, but they only refunded me R1100). The fight to get my money back continues. I have been given so much empty promises and every time I am given some unacceptable excuse. To wait almost two months to have my money refunded is really really really unacceptable! It is beyond disgusting. I have never received such poor service in my life.

In my opinion I have no doubt that they are deliberately withholding the money in order to score interest (at the expense my own interest I could have gained in the bank as well) as i'm sure they do that with many other clients.

They will also be losing potential business from me now because I still intended using them in the future, as I do not want to be associated with such poor service again.