Damelin online

Never had such bad service from a tertiary educational platform.

I decided to do a shortcourse in August through damelin online after one of my colleagues mentioned damelin has this new online platform for shortcourse's at a discounted price. So I thought why not I hear so many great things about damelin. Worst decision I made because it just caused so many problems for me. I signed up for a course 3 weeks before it started in August through one of their employees. Filled in all my forms, submitted it and paid in my deposit the same day. No hassles. I was told I would get my login details a week before my course starts and was expecting to be told that I have been accepted and enrolled but nothing. The damelinonline employee wasnt even available on their personal number to inform me not even an email. Gotten so frustrated and only got all my login details the day after my course started in September after a big hassle of the employees telling me that they will call me an hour later or later that day to inform me about whats going on. Apparently there was something wrong and everyone got their stuff late. I think it wouldve been ethical to maybe inform all the students that there has been a delay and sorry for the inconvenience. Not one word from them. Terrible service. I thought Ill cut them some slack since I try to be a reasonable person and they are a new platform and so on. I was really interested in Photoshop for a while so I saw they offer it as a course .Also the same story. Talked to a different employee, sent all my forms and paid the deposit choosing the 3 months payment plan. No reply if I got enrolled or my deposit was received nothing. This was in October. Even struggling to just get a statement from them to see if all my debit orders were approved and received to make sure I dont owe them and if everythings on track. Still waiting for my December statment. My new course was supposedly going to show on my profile using the exact same loging details everything. But nothing. Found out two days after this new course started that I wasnt enrolled in for Photoshop but InDesign. After my forms clearly stated that its for Photoshop. But what made me furious was that I said they can take the debit order off the first day of each month but today they had double debited me in one month. I called and asked for them to reverse it and i was told theyll call back TODAY. Called them in the afternoon using the number I used to call them in the morning thats on the website but it doesnt even ring it just cuts off. Called Damelin and they gave me Damelin in Boksburgs number. Called them and they gave me Damelin Correspondences number. Even tried headoffice but it just rings. Their online support didnt even reply. Pathetic service from Damelin online and wont ever do any course or refer them to anyone. No client service from their side, no communication and they say "When we talk about quality, we mean team commitment combined with a strong focus on each of our valued students. Our staff, our community and our students will always be our top priority." Lies. I was even told Ill get my certificate 2 weeks after my course is done. Now I hear I'll only get it next year. DONT even bother doing anything through them. Damelin was suppose to be this great tertiary educational platform but their online platform is pathetic and lives up to nothing of the standards I heard from of Damelin.