Damelin is Damning me!

I, Lara Canning, enrolled for courses of which one is via correspondence. I registered for the June exam on 11 March 2015 but have not yet received a schedule of where, when or time of exam! I work full time and need to schedule study times. One study guide has also not arrived. It is awaited since Aug/ Sept 2014 and they are aware of it. Many emails were sent to Damelin with no proper answers coming back. Most assignments sent in for marking, months ago, has not been returned as stipulated. I need these as part of my study material. The call centre practically never answers their phones. Much prepaid airtime was wasted and when they do answer their systems are offline or they simply have no answers! The call centre claims to be open on Saturdays but the phones are never answered. This is not acceptable! My boyfriend eventually got to a Ms. Nkateko on 12 May. Her system was allegedly off and she promised to call him back once up again. Today is 19 May and still no answers from them. This pathetic service is damning my chances of adequately preparing for my exams next month. We have tried very hard for answers and we are out of steam with Damelin!