DAMELIN ******

I make an online payment to Damelin on the 26/10/2020. They were a bank defined beneficiary meaning I did not manually enter the details. When I phone them the claim they don’t have my payment. I’ve emailed Jadey Pillay, Nomathemba Ndlovu, Joycelynn Van Dee Sand and Deelen Ramnath who all fail to answe any of my emails nor try to assist me. How can a payment just miraculously disappear when you provided those banking details to the financial institution?