Bad service, bad management, no customer relationship

I have been studying with Damelin Boksburg now from 2017, each time you register for a course books are never ordered on time, therefore we get delayed with study material. They force you into paying before the course start advising us it is due to the ordering off the study material but this is not the case. They manager Samantha attitude is so bad she has no idea of what is going on within the campus or her with her staff. She never answers her phone or emails. Even till the receptionist says she is always doing her own thing and does not care about the students or making them happy. I am so disappointed with the service level provided. Absolutely bad. I now see why the number of students decrease with each course.