Terrible client service

Our relationship with DAM IT started off very well.... until there were issues with the equipment purchased.

We logged a warrantee claim and requested that the units are to be collected from our factory and checked under warrantee.

We were told that if we wanted out units to be checked (even if it was for warrantee) we would have to drop off them ourselves and then again, once they were fixed we were told to fetch the equipment as this was not part of their service.

Once we eventually went to go and collect our items (45min drive) we ended up waiting a further hour due to the fact that no one knew who were were, who DAM IT Solutions were and what items we were requesting further more the service in between all of this was shocking... We had to beg and plead and leave messages after messages before we got a single response and only when lawyers were mentioned things moved forward.... slowly

Im really disappointed in this service and from one business owner to another, I'm shocked at the level of service given to us as a client and what makes it worse is the fact that we have spent a considerable amount with them already.

Be careful.