Unprofessional

Last month i put up a review,they were quick to come back to say they will look into it, but nothing happens, this month the same you pay on the portal, and it takes forever to reflect on your account because it takes up to 10days to clear what a joke, everyday SMS, emails you reply to the emails, but tomorrow they send the emails again,

you know you have a problem with your portal why don't you sort that out, for a company like yours this is so unprofessional. AND DONT PRIVATE MESSAGE ME WITH A RESPONSE