PATHETIC SERVICE LEVELS DALY CREDIT CORPORATION

Not sure where to begin. It's been a nightmare dealing with this company. My Sportscene account was handed over to them. I needed to settle the account so I started with responding to the email I received from but no response, sent a WhatsApp message, the person wasn't helpful at all, didn't even bother responding to my messages, I couldn't reach them via telephone either.

I decided to call The Foshini Group directly and was assisted by Yolande from the Finance department. She kept to her promise and I finally received a call from Daly. I spoke to a lady, arranged to settle by the 1st of June. I asked the lady to email me a settlement letter as confirmation but waited for several days with no response.

I had to send Yolande an email again and shortly Daly sent me the settlement letter!

So basically only if their client intervenes, they find the need to respond!

I do not understand how they operate because they need to be told how to do their job?

As a Debt Collection company, the objective is to collect as much as you can but here they are refusing to assist a person who wants SETTLE their account instead of paying R50 a month or not paying at all!

I eventually paid the settlement amount on the 31st of May and sent the proof of payment to them.

It's been a week now, there is no response at all. They're not even acknowledging that they have received proof of payment and perhaps in the process of providing me with a paid up letter.

I even sent a follow up email advising that I will post this issue on Hello Peter but it they have no work ethic or any customer service!

Further to this, they're also handling my RCS account which I asked for a settlement letter a month ago but no response.

These people need urgent training because they don't have clue of how to do their jobs properly!