Not impressed with the Collections Manager at all.

Good Day,

I have an account with Daly Credit Corporation which was handed over by The Foschini Group.

First and foremost I am totally disgusted by the service of Daly credit and their managers. I dealt with a line manager named Shaun( he called me from a KZN number).

He insulted myself and my wife on the phone a couple of times. He has no customer service. He says he doesn't have time to deal with us being on the phone so long. He also said the company is biased towards the client and not customer. He said my husband is getting under his skin. I really want to take this matter further to the Ombudsman.

We need an apology. He was condescending and he has no managerial skills. He kept saying he needs to get on with his day. I work as a Lead in my job and I do things very different. Being horrible to people does not get you far in life.

We also see that you do have a customer portal for self service the manager Shaun confirmed there is no self service offered like that(more lies).

The first issue is the agents keep calling my wife's cellphone number to contact me. They never call my cellphone number and I can give proof they call her cell number first.(he **** and said they call me first but I can give proof that they contact my wife all the time.

2nd issue is my balance keeps staying the same yet I am paying an amount every month.

I don't care what happens bad service does not fly.

No one ever told me that there is a self service option.

I notice when you a managers capacity he gets to say anything to a person. We were never rude. I was more livid that he was so rude to my wife. I don't even respect her in that way . Your whole client service team should go on training to learning soft skills.

If someone can call me back that can understand how horrible we have been treated all this time.

Thanks Shane Jacobs