missing payment

I have made a payment on the 31st of December of R4700,during the month of January 2025 i have pay so far on the portal.

15th Jan 250 16 Jan R500 17 Jan R250 17 Jan R500 funny these payment reflect, but my R4700 never reflected and its the 28th January already, when i question them 1st week in January, they advice me that they can see the payment but it must still be allocated, i just called in instead of assisting they very arrogant