LB
Lelanie B

1 reviews | Active since Feb 2024

14 Feb 2024, 10:03

DALY CREDIT CORPORATION CONTINUES TO HARASS PAYING CLIENTS!

I have been harassed by these people for the past 3 days for my Standard Bank Vehicle account. They claim that my account is in arrears. I informed them on each telephone call that the payment was made on 1 February 2024. It is Standard Bank who failed to allocate my payment in 14 days. I have spoken to the bank and I also requested my private banker to provide my proof of payment to the Vehicle department, yet they still fail to allocate my payment. All I hear is I need to wait two to three days and if my payment is still not allocated I need to phone them again. It has been 14 days!!! In the meantime, I have to be harassed for a payment that is not owed. They also require my ID number over the phone, yet they do not require any of my private information when they send me SMS or emails, to verify my identity. It would seem that they only want to verify that they telephonically contacted the correct person but it is less important if they sent an SMS or email to the correct person. I am NOT IN ARREARS with my account! STOP HARASSING ME!!!!!!

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Replies (5)
Daly Credit Corporation
Daly Credit Corporation's reply14 Feb 2024, 10:49
Official
Good Day Mrs Botha

Please be advised we will look into this matter and revert to you

Thank You
Kareshma Gunas
LB
Lelanie B's update14 Feb 2024, 12:22
Reviewer Update
Funny how you say you will look into the matter and within minutes I received another email from you claiming that my account is in arrears and I need to make payment!!! How about you refrain from harassing me and contact your client and enquire about the payment that was already made on 1 February 2024? Or would that be too complicated for you to do?
Daly Credit Corporation
Daly Credit Corporation's reply14 Feb 2024, 12:44
Official
Good Day

Please be advised we need the proof of payment in order to query further with the client and for the payment to be allocated as per email sent to you today at 12:20pm

Thank You 
Kareshma Gunas


LB
Lelanie B's update14 Feb 2024, 12:56
Reviewer Update
I rep**** to your email and attempted to send the proof of payment to you via email, but due to your emails being blacklisted as spam, the email is not going through. After my Hello Pieter complaint, I received another email and call from your office. You simply continue to harass me!!!!
Daly Credit Corporation
Daly Credit Corporation's reply15 Feb 2024, 14:19
Official
Good Day

Please be advised we need the proof of payment in order to resolve the query, can you fax to ***

Thank You
Kareshma Gunas