Daly Credit collectors // ABSA Credit card

My ABSA (virgin) Credit Card was handed over to Daly Credit Collectors.

On the 5th of December 2017 I received a call from a Natasha, offering me a discount offer. I accepted the settlement offer, and send through all the paperwork needed. She confirmed that I will receive an email confirming the amount I need to pay, as settlement.

I phoned today, to follow up, I never received a confirmation email.

I was informed that my account was handed back to ABSA on the 6th, a day after the settlement was offered to me.

I phoned ABSA, they have no information regarding the settlement offer.

This is SO wrong, I saved up every single sent I have, to settle this account, because Daly said 'they are here to help me".

So what now??!!

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