5 months later of paid up account still no letter

My account was paid in February 2024. I called their office 3 times after the settlement of the account. I went a number of times at a Woolworth Clearwater mall for them to call as their system showed the account is paid up, promised to send the settlement letter and update my credit status, still nothing. In April, was the second call we made from the store and we spoke with Patience at Daly Credit Corp, she said over and above they needed me to pay R53 to them for me to get a settlement letter that I should expect the following week which was going to be mid April, which I paid this amount that I still don’t know what it was for since account was paid up on 24 February. Anothe follow up call was made at the store end of June, further promises were made that the matter will be settled. Yesterday, 26 July, I call again and I was told no managers are available on the floor. I should call the next day which is today Saturday 27 July and still I am told by Njabulo tha no manager is available. 5 months later of this account being settled and being told numerous times by their different agents that the process take 2 weeks to a month for a customer to receive the settlement letter and an updated credit record, I am still taken from one agent to the other like a fool. This is one of the most frustrating company I have ever interacted with in my entire life 😡😡😡