Waiting for spares for 7 full months.

I accidentally damaged my vehicle in 2023 December claimed from my insurance. They referred me to DALS for repair quotation. They gave the quotation to the insurer and the insurance claim was approved on the 05 December 2023. I told I need to wait for DALS to inform me when to bring the vehicle. It has been over 6 months of me waiting for my vehicle to be repaired up until today I have been waiting for my vehicle to be repaired. I was told they still waiting for spares. I don't understand that for 7 full months they are waiting for spare.