No info....Bad Service

<p>My car was in an accident and my claim was approved by my insurance Miway. My car was sent to the DALS Libertas panel beater for repairs. On the 25th of Aug 2016 authorization was sent for them to start working on the car. After a day I contacted them to get more or else how long it would take for the car to be repaired and I was told that one of the guys working on the car would contact me back and no one bothered to contact me even after leaving all my details. Contacted them twice after that and was told the same thing but no one bothered to call me back. I sent an email to Jason who is the managing director and who's email address I got from their website. A guy called Jody contacted me and informed me that the car is there and that no work had been done on it because they have not received autorization from my insurance he gave me his cellphone nr which I unfortunately took down incorrectly. Contacted my insurance last week Friday which cofirmed that the authorization was sent on the 25th of Aug to their admin email address ********** This morning contacted the DALS Libertas and asked to speak to Jody but instead a guy called Carsten (not sure of their name) picked up the phone while explaining he cut me off and told me I needed to speak to a guy called Rafiek...I waited and waited on the line and a lady kept on picking up and I told her I was waiting for a guy called Rafiek on the line....waited again until she told me after a while that he is not available and I can leave my details so that she can get him to call me back. I refused to give her any of my details as I had done that before and no one ever contacted me back. What does one have to do to get any info or service from you guys?</p>