Lack of respect and communication skills with customers

I am very concerned about the manner in which Dals employees communicate with their clients.

My insurance to my car to Dals after I had an unfortunate accident. I called Dals in Montague Gardens to ask if they will be offering me a courtesy car to commute to work as I am 7 months pregnant and will not will able to commute via a public transport. The lady I spoke to, her name is Milla (if I spelt it correctly) told me "WE ARE NOT A CAR RENTAL AGENT, WE WILL NIT BE OFFERING YOU A COURTESY CAR, IF YOU NEED A CAR GO AND RENT IT OUT" I was very dissapointed and disturbed by her choice of words and tone of voice.

I just hope my car will be fixed as soon as possible as I cannot afford to go and "rent" a car while I am paying for a car.