Insurance *****, theft and failure to complete the job

<p>It took 5 weeks to get my car back. They initially overquoted, but the assessor told them to get replacement parts and accepted the revised quote. They subsequently increased the price by R5000 without informing me and forcing me to pay a higher excess. But my vehicle was not properly repaired, there was some damage to the interior and some of my personal items were ****** from the car. On top of this, they charged the insurance for a second bonnet badge despite there being nothing wrong with it - I now have two bonnet badges on my car! There is no customer feedback system at the branch or their website. They refused to provide me with the revised quote and also failed to call me back as promised on several occasions.</p>