Inefficiency & Lack of feedback

I've taken my car to Dals on Friday morning as my insurance company insisted on a quote from them. They assured me that I would have the quote in an hour or two which never happened. I then phoned again on Monday morning and the receptionist assured me that she would send it immediately which again never happened. On the Tuesday I mailed the insurers to ascertain what should happen further as I am a working woman who does not have time to go from place to place or phone after people who clearly do not place a high value on customer service. My partner then phoned on Wednesday morning only to be told that they have spoken to me earlier and that it was sorted out and when he challenged this untruth he was laughed at. The level of inefficiency, incompetence and lack of customer service is shocking! That any insurance company chooses to subject their clients to service like this is unacceptable and appalling. 4 days later for a simple quotation - absolutely putrid service.