SHODDY SUBSTANDARK WORKMANSHIP, ********* BUSINESS PRACTICES, LACK OF DUTY OF PROFESSIONALISM, NEGLECT OF DUTY OF CARE

The worst experience I have ever witnessed with an autopanel.

My vehicle went in for exterior body work and it returned with numerous mechanical faults to the extent that it was even stripped of original parts. The steering wheel was removed and front passenger airbag removed. All the steering wheel settings/functions (hooter, audio source function, cruise control, voice command did not work and the steering wheel itself was much more lighter than before and making cracking sounds - basically the entire steering wheel and its functions were not operational) I even highlighted to them that the airbag issue was fatally dangerous as it could pop out while I am driving on a freeway and this could place my life and those of other road users in danger. Moreover, it also returned with a yellow rear registration plate and white front plate.

Worst off all, when I brought these faults to their attention and that of my insurer (less than an hour after receiving the vehicle), a member of their personnel named Mr Malcolm Collins arrogantly told me and my insurer that these faults were "normal". When I asked whether that meant that I had to accept that the vehicle had returned with mechanical faults it did not have when it was submitted for body repairs, he did not even care to answer. I even suspect that the vehicle was st********** its original parts and intentionally brought to a state of disrepair with the aim of **********ly embezzling more money from the insurer. I lodged a complaint with my insurer and still awaiting its resolution as Das Libertas (Goodwood) shows no concern or care. I would not recommend them to anyone.