Displeased with service rendered-Dals Libertas

I experienced an accident the 25Nov 19 & through Miway the repairs were approved & sent to their service provider, Dals Libertas. If there's been individuals that's had good service from them, sad to say it's more than likely only a handful. Talk about service, communication, integrity, etc. they leave much to be desired. I battled liaising with them,if I never contacted them, they would'nt get in touch with me, even the manager never returns calls. (strange how they came on to their certificates of previous jobs) I can say the receptionist was more helpful & could tell one more than the people directly concerned with the matter at hand. After 2month & 2weeks my vehicle was returned from repairs but I could rather have left it as is. Firstly it came back with a cracked front windscreen, the wipers (front), including my radio was not operating..... When notifying them, they collected my vehicle for faults & findings after the actual repair but no change & I was only left with an empty petrol tank too.0 I gave up speaking to them & told my insurance exactly what I thought of them.We're heading to mid March 2020 & I still have a cracked windscreen, wipers & radio also out of operation........