TC
Thobeka C
1 reviews | Active since Sept 2023
25 Sept 2023, 10:23
Bad Service Dals Goodwood
I am so disappointed my car went for assessment on the 22.08.2023 and was booked in a day after. Till today no communication from DALD in GOODWOOD. I am so upset let alone that I will never use their services again. It's over a month they have my car with no communication. I visited twice their office, manager in charge was on the call the lady at reception promised that they will call me. I did follow up again and was told to hold long for Mr whom so ever. I again went there still no luck.... I hate it when people want clients they go all out and give you good customer service but when it comes to delivery they suck..Please release my car. I want my car back there are a lot of service providers who ca do better. Momentum Car insurance you referred me to them but you doing nothing at all. .
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Replies (2)TC
Thobeka C's updateReviewer Update
28 Sept 2023, 10:04Bad Service from Dals Libertas Goodwood Cape Town
It's today exactly 37 days I took my car to them. The assessor promised 14 working days for my car to be done. I tried to communicate with them telephonically and I even visited the office twice.
To come think of it on my first day I was told to just leave my car on the street no one even assisted me or assessment done on that day when I dropped the car. I asked the reception lady if I may take my car inside the yard and she said no to leave it on that street. Only today 28 September 2023 I receive a call and they claim it's a courtesy call to inform me that they are still waiting on the parts. However the manager can not offer me a car while they are waiting, and they also do not know when they will receive these parts. I use my car to travel for work purposes and my personal life. I don't have money to Uber everyday as it cost a lot. Please help me that Dals Libertas and Momentum Car Insurance to consider atleast to give me a car I can use meanwhile as I returned their car(momentum) on the 22. 09.2923. I am going to take this to Ombudsman. I am so disappointed and will never ever use them again or even recommend them to anyone. Help me get my car please ðŸ˜
It's today exactly 37 days I took my car to them. The assessor promised 14 working days for my car to be done. I tried to communicate with them telephonically and I even visited the office twice.
To come think of it on my first day I was told to just leave my car on the street no one even assisted me or assessment done on that day when I dropped the car. I asked the reception lady if I may take my car inside the yard and she said no to leave it on that street. Only today 28 September 2023 I receive a call and they claim it's a courtesy call to inform me that they are still waiting on the parts. However the manager can not offer me a car while they are waiting, and they also do not know when they will receive these parts. I use my car to travel for work purposes and my personal life. I don't have money to Uber everyday as it cost a lot. Please help me that Dals Libertas and Momentum Car Insurance to consider atleast to give me a car I can use meanwhile as I returned their car(momentum) on the 22. 09.2923. I am going to take this to Ombudsman. I am so disappointed and will never ever use them again or even recommend them to anyone. Help me get my car please ðŸ˜
TC
Thobeka C's update28 Sept 2023, 10:04
Reviewer Update
Bad Service from Dals Libertas Goodwood Cape Town
It's today exactly 37 days I took my car to them. The assessor promised 14 working days for my car to be done. I tried to communicate with them telephonically and I even visited the office twice.
To come think of it on my first day I was told to just leave my car on the street no one even assisted me or assessment done on that day when I dropped the car. I asked the reception lady if I may take my car inside the yard and she said no to leave it on that street. Only today 28 September 2023 I receive a call and they claim it's a courtesy call to inform me that they are still waiting on the parts. However the manager can not offer me a car while they are waiting, and they also do not know when they will receive these parts. I use my car to travel for work purposes and my personal life. I don't have money to Uber everyday as it cost a lot. Please help me that Dals Libertas and Momentum Car Insurance to consider atleast to give me a car I can use meanwhile as I returned their car(momentum) on the 22. 09.2923. I am going to take this to Ombudsman. I am so disappointed and will never ever use them again or even recommend them to anyone. Help me get my car please ðŸ˜
It's today exactly 37 days I took my car to them. The assessor promised 14 working days for my car to be done. I tried to communicate with them telephonically and I even visited the office twice.
To come think of it on my first day I was told to just leave my car on the street no one even assisted me or assessment done on that day when I dropped the car. I asked the reception lady if I may take my car inside the yard and she said no to leave it on that street. Only today 28 September 2023 I receive a call and they claim it's a courtesy call to inform me that they are still waiting on the parts. However the manager can not offer me a car while they are waiting, and they also do not know when they will receive these parts. I use my car to travel for work purposes and my personal life. I don't have money to Uber everyday as it cost a lot. Please help me that Dals Libertas and Momentum Car Insurance to consider atleast to give me a car I can use meanwhile as I returned their car(momentum) on the 22. 09.2923. I am going to take this to Ombudsman. I am so disappointed and will never ever use them again or even recommend them to anyone. Help me get my car please ðŸ˜
TC
Thobeka C's updateReviewer Update
28 Sept 2023, 10:05Bad Service from Dals Libertas Goodwood Cape Town
It's today exactly 37 days I took my car to them. The assessor promised 14 working days for my car to be done. I tried to communicate with them telephonically and I even visited the office twice.
To come think of it on my first day I was told to just leave my car on the street no one even assisted me or assessment done on that day when I dropped the car. I asked the reception lady if I may take my car inside the yard and she said no to leave it on that street. Only today 28 September 2023 I receive a call and they claim it's a courtesy call to inform me that they are still waiting on the parts. However the manager can not offer me a car while they are waiting, and they also do not know when they will receive these parts. I use my car to travel for work purposes and my personal life. I don't have money to Uber everyday as it cost a lot. Please help me that Dals Libertas and Momentum Car Insurance to consider atleast to give me a car I can use meanwhile as I returned their car(momentum) on the 22. 09.2923. I am going to take this to Ombudsman. I am so disappointed and will never ever use them again or even recommend them to anyone. Help me get my car please ðŸ˜
It's today exactly 37 days I took my car to them. The assessor promised 14 working days for my car to be done. I tried to communicate with them telephonically and I even visited the office twice.
To come think of it on my first day I was told to just leave my car on the street no one even assisted me or assessment done on that day when I dropped the car. I asked the reception lady if I may take my car inside the yard and she said no to leave it on that street. Only today 28 September 2023 I receive a call and they claim it's a courtesy call to inform me that they are still waiting on the parts. However the manager can not offer me a car while they are waiting, and they also do not know when they will receive these parts. I use my car to travel for work purposes and my personal life. I don't have money to Uber everyday as it cost a lot. Please help me that Dals Libertas and Momentum Car Insurance to consider atleast to give me a car I can use meanwhile as I returned their car(momentum) on the 22. 09.2923. I am going to take this to Ombudsman. I am so disappointed and will never ever use them again or even recommend them to anyone. Help me get my car please ðŸ˜
TC
Thobeka C's update28 Sept 2023, 10:05
Reviewer Update
Bad Service from Dals Libertas Goodwood Cape Town
It's today exactly 37 days I took my car to them. The assessor promised 14 working days for my car to be done. I tried to communicate with them telephonically and I even visited the office twice.
To come think of it on my first day I was told to just leave my car on the street no one even assisted me or assessment done on that day when I dropped the car. I asked the reception lady if I may take my car inside the yard and she said no to leave it on that street. Only today 28 September 2023 I receive a call and they claim it's a courtesy call to inform me that they are still waiting on the parts. However the manager can not offer me a car while they are waiting, and they also do not know when they will receive these parts. I use my car to travel for work purposes and my personal life. I don't have money to Uber everyday as it cost a lot. Please help me that Dals Libertas and Momentum Car Insurance to consider atleast to give me a car I can use meanwhile as I returned their car(momentum) on the 22. 09.2923. I am going to take this to Ombudsman. I am so disappointed and will never ever use them again or even recommend them to anyone. Help me get my car please ðŸ˜
It's today exactly 37 days I took my car to them. The assessor promised 14 working days for my car to be done. I tried to communicate with them telephonically and I even visited the office twice.
To come think of it on my first day I was told to just leave my car on the street no one even assisted me or assessment done on that day when I dropped the car. I asked the reception lady if I may take my car inside the yard and she said no to leave it on that street. Only today 28 September 2023 I receive a call and they claim it's a courtesy call to inform me that they are still waiting on the parts. However the manager can not offer me a car while they are waiting, and they also do not know when they will receive these parts. I use my car to travel for work purposes and my personal life. I don't have money to Uber everyday as it cost a lot. Please help me that Dals Libertas and Momentum Car Insurance to consider atleast to give me a car I can use meanwhile as I returned their car(momentum) on the 22. 09.2923. I am going to take this to Ombudsman. I am so disappointed and will never ever use them again or even recommend them to anyone. Help me get my car please ðŸ˜