Poor interpersonal skills

I adopted a puppy from a rescue centre. A mandated appointment with a Vet at this veterinary clinic was scheduled by the rescue centre and context was provided.

I reached my 15:40 appointment at 15:47. Making a trip through JHB traffic to the Vaal after getting out of a rough work schedule, adopting and fetching a puppy from the rescue centre and thereafter finding my way for my first-time visit to the veterinary clinic was daunting.

The above perturbations are not of relevance to personell at the veterinary clinic..but upon reaching the veterinary clinic with fervent volition, I was met with a "You are late" response by the Secretary which was justifiable but perhaps the obvious need not be mentioned. The Secretary followed the response with a reminder of the current time and further explanation of what being late means to the clinic and other patrons.

Through the rambling by the Secretary and Vet I had to manage puppies anxiety of being with a stranger and carry him through to being weighed and subduing him on the Vets examination table. This response tarnishes my adoption experience which should ideally be a joyous event. I would have appreciated not being given a lesson on punctuality and its repercussions but rather being told that my 7 minute delay means that puppy cannot be seen if it were the case.

My reason for being late is irrelevant to my complaint and so I kept silent through the ramble but presented it here to describe my tarnished experience at the clinic.

The comportment displayed by the staff at the Veterinary clinic was unprofessional and unwarranted.

I would not like my friends nor family to share my experience.

Dr Govender