Worst Customer Service

<p>Daleglen Properties has honestly got to be the worst real estate company I have ever had the misfortune of working with. <br />It takes them over a week to respond to emails or phone calls about maintenance and basic upkeep of a flat. How is this customer service?<br />When I do call I am always met with<br />"Mrs Knight will call you back" (who is the supposed "manager")<br />Or <br />"We deal with 100s of calls per day, you can't expect us to respond to all the complaints?" <br />Or <br />"They are all on lunch, please call back" <br />Why must I call you back, if I have sent through email after email to you? Surely, in the interest of keeping face, you should call your tenants back?<br />And now I'm expected to entertain prospective tenants and host viewings? <br />What exactly would you like me to say to them?</p> <p>Word of mouth can either make or break a company.</p>