Very Poor Customer Service

<p>I have been dealing with a lady called NINA BARENDS via email. I app**** for a property to rent by sending all details required. I had to follow up myself to find out if my application was successful or not. Only to get a mail back saying that my application was unsuccessful.</p> <p>I decided to mail Nina again to find out why I was unsuccessful because I felt I needed to know .I didnt want to apply again for another premises at Daleglen or any other place if there was something prohibiting me from qualifying. Nina's reply was "unfortunately the landlord does not provide us with a reason", which I think is strange because surely the Letting agency needs to know. Reason they need to know is to advise people who apply as to why they are unsuccessful.</p> <p>I mailed Nina back again to ask if I will be able to apply for other properties advertised by DALEGLEN because obviously I didnt want to waste my time or DALEGLEN's admin staff's time.</p> <p>NINA the SHOCKED me by replying : SHE DONT KNOW IF I WILL BE SUCCESSFUL..</p> <p> </p> <p>So, I ask you with tears in my eyes.1st ,the landlord didnt give reason,,,NOW,,,she dont know if I will be succcessfull or not. Why do NINA from DALEGLEN properties have NO CLUE when and when not will an applicant will be successful or not. Surely there is a criteria of screening. Points 1,2,3 etc,,,,,,</p> <p> </p> <p>Can I please get someone who knows how the system works or who knows the policy of DALEGLEN please contact me and explain to me what NINA cant.</p>