1 reviews | Active since Aug 2012
Electricity
I am renting a property in Plumstead. <br> <br> Each month I receive a monthly statement of account which shows my rental + electricity. My bank account gets debited for the rental and the electricity I pay separate each month. Some months I overpay. <br> <br> Now I got an sms from daleglen saying I owe them R700 for unpaid electricity ?<br> <br> I called in and an accounts administrator told me that I haven't been billed from Jan - Mar and now this is what I owe . <br> <br> Unacceptable. This is so not on. Yet again, another fail in the customer services department from this agency. I have honestly had it and cannot wait for the end of my lease. Which also seems to be a problem as the administrator in that department, Natalie does not reply to my emails. It has been 2 weeks. I even emailed her boss, Fern to no avail. <br> <br> I am waiting with bated breathe for the answer with regards to my deposit.
we did make a mistake in loading your electricity to the previous occupier of your unit- you are however aware that you did not pay electricity for several months as it was not billed to you. This you did not query. Our mistake has led to us re-looking at our systems ( so thank you for drawing this to our attention). We have struggled to get hold of you telephonically and this makes communication difficult-which has been an ongoing challenge. We are sorry you were so unhappy with us and wish you well in your further en devours.
we did make a mistake in loading your electricity to the previous occupier of your unit- you are however aware that you did not pay electricity for several months as it was not billed to you. This you did not query. Our mistake has led to us re-looking at our systems ( so thank you for drawing this to our attention). We have struggled to get hold of you telephonically and this makes communication difficult-which has been an ongoing challenge. We are sorry you were so unhappy with us and wish you well in your further en devours.