Disgracefull incompetence

We have been renting at Sandown Grange now for the past 9 years where Daleglen Properties have been the Managing Agent since June 2009. Never in my life has I seen such bad service from anybody let alone a property management. There were several maintenance issues that we and several of the other tenants have complained about and they just simply ignore you and does not come back to you. Some of the complains were/are, intercom not working, roofs leaking, mouldy kitchen counters and lots more.The accounting system or person they use must also be at grade 5 level, they cannot even do that properly!!They never send out any invoices or statements to the tenants. One day out the blue we received and SMS letting us know we have an amount of R2750.00 outstanding on our rent. We queried the amount and till toady they could not give us an answer where the \outstanding"money comes from. The closest explanation we got from Fern Night was that she have a big portfolio and mistakes do creep in"