Three months later and still waiting!

29 Jan 2018: Alerted Dairy**** by email to dairy****(at)121group of a problem with icecream and included pics.

1 Feb: Phoned 0800****22 and spoke to Michelle who alerted Jalene who returned my call and asked a few more questions. She said that she had all the information she needed and that I must discard the icecream, which I did. I could expect a voucher in the form of a sms after about a week.

8 Feb: Sent Jalene an email to alert her that I'd not received the sms.

14 Feb: Spoke to Saafia (021-492****) in response to a voice mail message from her and emailed all the info to saafia.w(at)121group.co.za

27 Feb: Posted to Dairy**** Facebook page. "Still waiting"

15 March: Phoned, spoke to Jalene, will escalate to Ref DM18-03-138

7 May: A reminder via HelloPeter