Bad product

Hi please note I had a problem with the cream line milk on the 3 off March 2024. I called customer care many times and was advised that product will be replaced with a voucher. Called many time to let them know didn't receive any thing they advised it will be sent. Now when I call the number I am getting a voice mail.today the 2 April 2024 still no feedback. Really disappointed with their customer service.will like to take them up further.