Chrysler Changed My Original Extended Maintenance Contract Without My Knowledge or Consent Resulting in No Cover for Electrical Components

My Jeep Grand Cherokee (2012) was booked in on 22 August 2017 with Cargo Motors Bedfordview for their workshop to check out the car's air conditioner as air was not blowing in accordance with the selected settings. The car stayed overnight at Cargo Motors Bedforview as I was informed by the service advisor that part of the dashboard had to be removed to see what the problem was. I was then contacted by the service advisor on 23 August 2017 who informed me that I would have to pay R6,000.00 for the actuators to be replaced as I was not covered for electrical components. I then informed the service advisor that I have a maintenance contract and am therefore covered, and should not have to pay for the parts. I then emailed my original contract to the workshop foreman on the same day who then responded by stating that Cargo Motors Bedfordview had submitted a parts authorization request (PAR) with a copy of my contract to Fiat Chrysler Alfa (FCA). He also mentioned that he too could not find any clause stating that I am not covered for electrical components. I collected my car later on 23 August 2017. On the 24 August 2017, the service advisor contacted me to inform me that FCA had confirmed that I am not covered for electrical components. I informed the service advisor that nowhere in my contract was there such a clause. On the 25 August 2017, I contacted FCA and spoke to a customer service consultant who too informed me that according to my contract I am not covered for electrical components. I asked her to forward me a copy of the contract which she did. Upon close investigation, I noticed that the contract that FCA sent to me was different to my original contract. Below are some of the discrepancies I picked up: • My page 1 refers to Chrysler and their copy refers to Mopar. • My page 3 - The tax invoice that I had in my original plan has been omitted from their plan (page 3) and replaced with a contract price summary. • My plan’s page 5 refers to Chrysler and their copy (page 5) refers to Mopar. • My plan’s page 10 stops at item “h” and their copy (page 10) goes to item “I” • My plan’s page 15 is different to their plan’s copy • My page 15 does not make any reference to 2013 vehicles like their copy does

I then sent the customer service consultant an email on 25 August 2017, with a copy of my original contract as I received it from Cargo Motors/Chrysler Bruma at the time via email (on 17 September 2012). I also listed the discrepancies mentioned above in my email as well as my opinion on this matter. I followed my email up with a call on 28 August 2017 to the same consultant and enquired whether she had received my mail, which she stated she had. The customer service consultant went on to say that she had forwarded my email to the warranty department and was waiting for their response. I asked her to acknowledge receipt of my email by return mail, but to no avail. I have had no further correspondence or communication from FCA or the customer service consultant. I fail to understand how my original plan, that I have in my possession can now be modified without my consent and knowledge. This could be construed as *****! As far as I am concerned the original plan that was issued to me on 17 September 2012 still stands, is binding and is valid, and must be honoured by Chrysler. And, therefore, I am entitled to have the electrical components in question replaced at no charge.