daily*****.co.za refund promise a ****

I bought an xr screen replacement from this company and when I arrived it was not complete as it didn't have only connection. When I enquired to return the item as in accordance with their policy that you have 7 days to return items but they rejected my request saying screen is correct. Even after I took pictures of the damaged screen they refused. They're such a **** and wish people would me alerted that once you buy don't expect a refund from theese ********.