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Liaqat H

1 reviews | Active since Oct 2021

14 Oct 2024, 09:52

Flavio acrylic bathtubs - Supp**** by Dado baths.

Very poor service from Dado Baths, supplier of Flavio acrylic baths to Euro Bath & Tile. We recently purchased a Flavio acrylic bath tub from Euro Bath & Tile, based on the advice of their salesman. Upon completion of the installation we notice that the tub was cracked and as time goes on there are additional cracks appearing. The matter was reported and Dado baths sent out a person, who is not an expert on the acrylic baths, for an inspection. He could not give us a reason as to what was the cause of the cracks. He took a few photos of the actual cracks but none of the way the tub was installed. Based on his photos the Operations Manager / COO, JJ de Waal concluded that the bath was not installed correctly and immediately voided the warranty. This matter has been going on for more than a month now and we have been requesting for details on how this conclusion was arrived at, as the person that inspected the bath was not the expert on acrylic baths and also the photos taken were only of the cracks and not the installation and we are now being ghosted by the Dado baths team. Based on this experience I would definitely not recommend anybody to purchase any Dado Baths products as they do not care about their customers.

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Replies (1)
Dado Baths
Dado Baths's reply15 Oct 2024, 08:40
Official
Thank you for taking the time to share your experience. We regret that you feel let down by the service provided. We would like to respectfully clarify a few points regarding the situation. Our inspection report, based on the photos and observations made during the visit, indicated that the bathtub may have been damaged during the installation process. In cases like this, our warranty clearly states that we cannot be held responsible for damage caused during installation, which is why the warranty was voided. However, we did not come to this conclusion lightly; we recommended that the bathtub be de-installed for a more thorough inspection, but this step has not yet been taken. Without this de-installation, we are unable to provide further information on the cause of the damage. Regarding your concern about communication, we understand how important clear and timely responses are. The matter was escalated to our COO to ensure that your issue was handled with care and accuracy. We have been corresponding throughout this process, and it is our intention to remain responsive until a resolution is found. Thank you again for your feedback. We hope to resolve this matter satisfactorily for both parties.