Struggle from beginning to end

I purchased a voucher for Eyelash extensions at a supplier in Table View. I made my payment and sent through my proof to the given email address (admittedly I did not enter the reference number given but the name of the supplier as a reference). After a couple of days I realised I had not received my voucher or heard anything about the reference being wrong, or any acknowledgement at all of my order. I then emailed my proof of payment, again, asking what was going on, and waited the stated 48 hours for a reply, but received nothing besides an automated response email. Still nothing, so I sent another email and left an enquiry on their site. The first personalised mail I got was one stating that my order had been cancelled because they hadn't received payment. I sent proof of payment again, and received an apology email saying the information on my deal was wrong and the supplier only does the extensions after hours, if I wasn't willing to go after hours they would refund me. I mailed saying I wanted a refund, and received an email saying they couldn't refund me because they havent received payment, so I again sent my proof of payment. I am still waiting for a reply or resolution.