REFUND NIGHTMARE

Good day

I have requested cancellation of my order in May 2020 as I since purchased the order in April 2020 the 14th and till the day of cancellation I have not received any updated from Daddy's deal and also I decided to cancel the order as their silent got me thinking that I will struggle in the future should I have any issues with the product I bought and I decided to purchase the same somewhere else near where I will be able to run quickly should I have any issues.

The conversation is going back and forth without any resolution not knowing why can't they get the nature of the query of ( THE CANCELLATION WAS REQUESTED BEFORE DELIVERY FOR HEAVEN SAKE)

The query is now that they REFUSE to refund me the FULL AMOUNT I paid advising they have to charge me delivery fee which I fail to understand why based on the below reasons:

* THEIR DELIVERY IS FOR FREE ON THEIR TERMS & CONDITIONS

AND

* MY CANCELLATION REQUEST WAS BEFORE THE DELIVERY DATE.

Please see the below communication between myself and Daddy's deal agent by the name of Michelle.

Hi

Please note as per my previous email the request was cancelled before the delivery ,

I made the purchase in April 2020 and you failed to keep me updated only when I cancelled then you decided to get back to me.

Please note I will take this further because I see this conversation is not going anywhere and if this how you have been ripping your clients off this Is not going to happen to me.

And am not sure why you responding to my emails after your working hours.

Thanks kwena

From: Daddy's Deals <***> Sent: Thursday, June 04, 2020 17:03 To: Kgomo, K. (Kwena) <***> Cc: *** Subject: Re: [#***] REFUND FOR ORDER NO: #20426

CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments. Nedbank - IT Information Security Department (ISD) Hi Kwena,

Thank you for your response.

Please note that we promise free delivery to our customers premises, unfortunately we cannot be held liable for the delivery and handling cost back to the suppliers premises.

I understand that you wanted to cancel the order, however it was already with the couriers being shipped to you.

As previously stated we are happy to do a refund for you, however the delivery fee from you back to the supplier will be deducted.

Sorry for the inconvenience.

Kind regards,

Michelle Philip Customer Service *** | tel: ***| fax: *** www.daddysdeals.co.za | Like us on Facebook | Follow us on Twitter On Mon, 1 Jun at 4:07 PM , Kgomo, K. (Kwena) <***> wrote: Hi Please note the cancellation was requested before your delivery. AND IN THE FIRST PLACE YOUR DELIVERY WAS FOR FREE. PLEASE ADVISE UNDER WHICH CIRCUMSTANCE YOU WANT TO CHARGE ME DELIVERY FEE ? SECONDLY ADVISE WHY DID YOU PORCEED WITH THE DELIVERY AFTER I CANCELLED THE ORDER ? and THIRDLY I HAVE A VERY RIGHT FOR A FULL REFUND IF YOU KNOW YOUR TERMS AND CONDITIONS VERY WELL. AND PLEASE BE ADVISED THAT AM LOOSING MY PATIENCE LASTLY AM GIVING YOU TILL FRIDAY TO REFUND MY MONEY. Thanks Kwena From: Daddy's Deals <***> Sent: Monday, June 01, 2020 15:54 To: Kgomo, K. (Kwena) <***> Cc: *** Subject: Re: [#***] REFUND FOR ORDER NO: #20426 CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments. Nedbank - IT Information Security Department (ISD) Hi Kwena,

Thank you for your email.

Please note you have purchase this deal on the 11/04/2020 and then you cancel on the 21/05/2020.

We already paid the supplier before your cancellation email and now you are refusing delivery.

We need to find out how much delivery has cost us so we can deduct it from your refund. Will get back to you shortly. Kind regards, Michelle Philip Customer Service *** | tel: ***| fax: *** www.daddysdeals.co.za | Like us on Facebook | Follow us on Twitter On Fri, 29 May at 5:06 PM , Kgomo, K. (Kwena) <***> wrote: Hi Please note till today I have not had any feedback in regards to the refund . Please may you urgently resolve this and refund the money back . Thanks From: Kgomo, K. (Kwena) Sent: Wednesday, May 27, 2020 08:30 To: Daddy's Deals <***> Subject: RE: [#***] REFUND FOR ORDER NO: #20426 Hi Michelle Please advise how far the refund is and how long it will take for funds to be paid back to my FNB ACC. Kind regards kwena From: Daddy's Deals <***> Sent: Tuesday, May 26, 2020 10:00 To: Kgomo, K. (Kwena) <***> Subject: Re: [#***] REFUND FOR ORDER NO: #20426 CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments. Nedbank - IT Information Security Department (ISD) Hi Kwena, I am following up with the supplier. Kind regards, Michelle Philip Customer Service *** | tel: ***| fax: *** www.daddysdeals.co.za | Like us on Facebook | Follow us on Twitter

***:111171

Thanks kwena