POOR SERVICE

As a long standing client, i got very bad customer service; bought a voucher in September (which expires 30 Nov '22); wanted to use it 29 Nov '22 and it was invalid. After filing a complaint, they just said they are going to refund me, I paid R11 for a R50 voucher, so I get R11 back but actually lost R50, as I had to pay full price instore & I especially went before voucher expired, just to be told that voucher is invalid. I asked if they could issue me a new voucher, to which they rep****, "we do not have". After sending communication regarding my dissatisfaction, I was simply ignored.