No feedback on refund request

<p>I purchased a deal on daddys deals and received a bad response from the merchant. I dont want to redeem the voucher now and use daddy's deals services as they are pathetic. I requested a refund on 30 November 2016 (ticket number 960012) and I called on 12 December to follow up. I was told I would receive feedback the same day (12/12/2016) and I am still waiting. Now when I call the customer care number it says number busy. I want my money back as I want nothing to do with you or your merchants. </p>