No feedback

I purchased two spa vouchers on daddy's deals i cancelled it as the service received from the Adorabell spa was pathetic when making a booking. I notified daddy's deals was told to email my banking details for refund and wait for 24-48 hours Its been since last Thursday 21January 2016 and i have called numerous times but the phone just rings. They very quick to take your money but can't solve your problem within minutes. Not even standard bank branch manager made an effort to help me contact them. Convienantly their lines in milnerton was faulty. Why do i need to run to hello peter to get attention.