Poor customer servicE

i saw the Special on Daddy's Deal last year March and i contacted the company and made Enquiry for picnic setup for the 22 March 2020. i proceed with payment after qoutation that the gave me and everything was confirmed. on the day of the picnic i was called only to be told they can:t do it because they not allowed because of Covid. i understand i was fine with that. In September last year i contacted the after Lock Down restriction has been uplifted and gave them date and they said they still not allowed on certain gardens. On the 18th of April 2021 i contacted them again and the advice me to select a date in Mid May and i selected 23 May 2021 Which is my Birthday. On Monday last week i phone the lady she said she still busy with the work i must send whatsApp which i did and the was no response. Friday i call Again she took my Number and promise to phone and confirm or Advice or Give me feedback but till today Nothing and when i ask for refund they no refund on Special offer and i was not advice about that even on the post on Daddy's Deal is not reflect anything that there's no refund of these deal. I'm very disappointed with the service i have received and it is such disappointment to even read and see i am not the only one.