Terrible Service

As a long time installer of DACE products I was utterly disgusted with the service I recently received from the Westmead branch. I had ordered ten swing motor lids and made arrangements for collections. I called the day before I was due to pick up and was told my lids were ready. When I went to collect the lids I was told that unfortunately they can’t sell me the lids as their suppliers are now closed and that they need the lids for themselves. This is what you do to a regular customer and installer? Now I have to let my customers know that unfortunately due to a lack of integrity by DACE I cannot do their installations as I had promised. And don’t waste your time trying to get hold of a manager because they’re simply too busy or just couldn’t be bothered. Absolutely disgusted with their service.