Unreliable and not trustworthy

I have had a negative experience with Dab Tech and Electronics. I bought a dog mattress online, I was told it was not available and I would be rended. Its been almost two months now, no sign of refund. I call in every week and I am told my details have been forwarded to the Finance Manager. I ask for Finance Manager details so I can personally speak to him and they refuse. I would not advise you to purchase anything from them online. My experience with them has proven that they are not trust worthy and they are unreliable.