ABYSMAL SERVICE FROM DA UPHOLSTERERS (CAR INTERIOR)

<p>Our VOLVO T5 V50 had recently experienced a small problem where a part of the "ceiling" material at the back had partially collapsed.</p> <p>We have always used SWEDESPEED for all our VOLVO maintenance needs and they suggested that we take our car to the nearby DA upholsterers who had been successfully dealing with this common VOLVO problem in the past.</p> <p>Marcus reckoned it should cost no more than R1500 and that they would do a good job.</p> <p>My wife was shocked when the "foreman" (Dean i think) quoted R2200 but i suggested that she go ahead.</p> <p>It would apparently be completed during the course of a full day there.</p> <p>We took the car in and ,after 2 days had received no word from the "foreman" (Wednesday/Thurs) necessitating a call (by us) to request that my wife be able to obtain her car the following(3rd) day.</p> <p>On picking it up at the end of day 3 we noticed that the interior hadn't been cleaned and had glue on many of the parts,but took the car anyway as we were away for the following week.</p> <p>On our return (after the week away) my wife brought the car back home to ask me why her back door (V50/STATION WAGON) was not able to close?</p> <p>I checked it out and it took me some time to realise that the sealing rubber had not been put on correctly and was causing the snag.I fixed it myself and off she went once more,only to return 20 minutes later as the material from the sunroof had fallen on her head whilst driving!</p> <p>We took it back and 2 days later (my wife without a car now for 5 days)returned to find that the repair was totally inadequate and it appeared that this company was not capable of repairing it up to any acceptable standard.</p> <p>I decided to contact the non-existent owner /principal who answered no phone calls nor e mails.</p> <p>We were constantly dealing with what appeared to be a bunch of layabouts.</p> <p>My last resort was to sms the owner on his cell asking that he assist.</p> <p>He did respond ,but had absolutely no intention of assisting in any way so we had no choice but to warn SWEDESPEED not to use their services any longer.</p> <p>Marcus of SWEDESPEED has elected to replace my slider when he "breaks up" a car with a sunroof which was absolutely annihilated by these people and is probably unrepairable now as a result.</p> <p>It amazes how owners can really believe that leaving their business in the hands of ***********s is acceptable (he apparently has another full time job?)</p>