D-Link NAS Server

I bought a D-link DNS 340L NAS server from an online Company eStorm and took delivery end of May 2015 the unit performance was given problems due to outdated software. A recent software update has allowed me to get the benefit of the unit. During a data transfer during the past weekend the unit has gone faulty. <br> <br> Emailed Customer Service they have recommended I contact the Company I bought it from they in turn will pass it onto who they bought it from. Surely I should be able to deal directly with D-link in South Africa which would speed things up. As a private owner of the server imagine if it was a Company and valuable data is tied up without access.<br> <br> I wish for a speedy response and have this unit repaired or replaced after all it is only 9 months old and 70% of the time was turned off. <br>