1 reviews | Active since Jan 2018
Bought a broken D-link, Wifi Router from Zip.Com.
Zip.Com sold a broken Wifi router it was at the beginning of December, we then took the router back and was told that it would have been fixed a long time ago. Zip.Com would not even phone to explain any progress. D-Link itself has no rush in fixing this router it has been more then a month now!!
Really bad service from both companies...
Dear Larissa,
We apologize for any inconvenience you have experienced with your new router. Once a product arrives at our offices for testing we strive to assess it and provide feedback on what the issue is within 3 - 5 working days. But unfortunately we have no control over how long resellers might take to actually send a unit in to us.
If you can however send us the serial number of the unit then we can quickly check if it has indeed come in for testing and let you know what the technician's fault report was.
Kind regards,
Client experience team
Dear Larissa,
We apologize for any inconvenience you have experienced with your new router. Once a product arrives at our offices for testing we strive to assess it and provide feedback on what the issue is within 3 - 5 working days. But unfortunately we have no control over how long resellers might take to actually send a unit in to us.
If you can however send us the serial number of the unit then we can quickly check if it has indeed come in for testing and let you know what the technician's fault report was.
Kind regards,
Client experience team
Dear Larissa,
We checked the serial number and the unit you sent in only came in for testing on Monday this week (the 15th of Jan). The technician says the fault description with the unit said that it loses ethernet connection so he tested that for a few days but found no fault. But after we saw your complaint on the zip.com page that explains your fault in a bit more detail the technician started testing whether it has any trouble reading a SIM card as well.
The technician isn't quite done yet so we will only be able to give you final feedback first thing Monday morning. But I just wanted to at least let you know that it has arrived at our offices and we are busy testing it.
Kind regards,
Client experience team
Dear Larissa,
We checked the serial number and the unit you sent in only came in for testing on Monday this week (the 15th of Jan). The technician says the fault description with the unit said that it loses ethernet connection so he tested that for a few days but found no fault. But after we saw your complaint on the zip.com page that explains your fault in a bit more detail the technician started testing whether it has any trouble reading a SIM card as well.
The technician isn't quite done yet so we will only be able to give you final feedback first thing Monday morning. But I just wanted to at least let you know that it has arrived at our offices and we are busy testing it.
Kind regards,
Client experience team
Dear Larissa,
We checked the serial number and the unit you sent in only came in for testing on Monday this week (the 15th of Jan). The technician says the fault description with the unit said that it loses ethernet connection so he tested that for a few days but found no fault. But after we saw your complaint on the zip.com page that explains your fault in a bit more detail the technician started testing whether it has any trouble reading a SIM card as well.
The technician isn't quite done yet so we will only be able to give you final feedback first thing Monday morning. But I just wanted to at least let you know that it has arrived at our offices and we are busy testing it.
Kind regards,
Client experience team
Dear Larissa,
We checked the serial number and the unit you sent in only came in for testing on Monday this week (the 15th of Jan). The technician says the fault description with the unit said that it loses ethernet connection so he tested that for a few days but found no fault. But after we saw your complaint on the zip.com page that explains your fault in a bit more detail the technician started testing whether it has any trouble reading a SIM card as well.
The technician isn't quite done yet so we will only be able to give you final feedback first thing Monday morning. But I just wanted to at least let you know that it has arrived at our offices and we are busy testing it.
Kind regards,
Client experience team
Hi Larissa,
Update: our technician actually just finished testing your unit and confirmed that he couldn't find any problem with it. He says he tested it with a SIM card and it worked without any issues. He also tested the settings and couldn't find any problems.
Maybe the best thing will be to just phone our support line at *** or email us at *** once you receive your unit back so one of our technicians can just help guide you through any issues and any setup your device might require.
We apologise for any inconvenience during this process and for it taking so long although it is out of our hands if the retail store and distributors take a long time to send us a unit for testing. But we hope once you get it back we can help guide you through setup so you can finally start using your router.
Kind regards,
Client experience team
Hi Larissa,
Update: our technician actually just finished testing your unit and confirmed that he couldn't find any problem with it. He says he tested it with a SIM card and it worked without any issues. He also tested the settings and couldn't find any problems.
Maybe the best thing will be to just phone our support line at *** or email us at *** once you receive your unit back so one of our technicians can just help guide you through any issues and any setup your device might require.
We apologise for any inconvenience during this process and for it taking so long although it is out of our hands if the retail store and distributors take a long time to send us a unit for testing. But we hope once you get it back we can help guide you through setup so you can finally start using your router.
Kind regards,
Client experience team
Hi Larissa,
We're glad we could at least help you to get an update so you know what is the status of your unit. Please feel free to give us a call on *** if you experience any problems once you receive your unit back and one of our technicians will be happy to help you out.
Kind regards,
Client experience team
Hi Larissa,
We're glad we could at least help you to get an update so you know what is the status of your unit. Please feel free to give us a call on *** if you experience any problems once you receive your unit back and one of our technicians will be happy to help you out.
Kind regards,
Client experience team