D. A Office needs to be punctual!!

Iam a college student and ive been sitting here from 7:30 hoping get helped before 8:30,instead ive been waitng... The councilor came early but told me to wait he'll be back soon.. He has been walking up nd down the street.. Thr office is still closed its past9 already.... Thiers a long que... Why always unprofessional?....