1 reviews | Active since Oct 2016
Unfair treatment
<p>Good day<br />I have been renting a loft for 2 years now and I signed my agreement<br />at The rental agency offices and was not given a copy of my lease and<br />never even taken for an inspection at the apartment.<br />Sometimes @ work they pay us a week (8th-10th of the month) after the<br />actual pay date (1st of each month) and made my agency well aware of<br />that,<br />this month (October) an agent calls me and tell me i have to pay my<br />rental R4000 plus the increase of R800 plus late payment charges by<br />the end of that day, meaning my rent went up and was not even given a<br />notice at least 30 days notice and worse pray my rent went up by 20%<br />while i believe rent goes up by 10% and when i ask they tell me to<br />refer to my lease agreement which i don't have.<br />They also keep adding late charges of R100 even thought they know<br />about my situation.<br />Please intervene as they gave me a 7 days notice on the 13th to move<br />out and obviously im pregnant and have no where to go. The name of my<br />agency is Cyrene Rental Management.</p>
Good day
Nothing that I stated on my complaint was untrue, everything I said
its correct and true and really don't appreciate their accusations
instead of apologizing and sorting out the problem, they want to
through back false accusations.
How is it untrue because I just spoke to one of their consultants or
something like that over the phone, who just all of the sudden just 1.
Amended my 20% rental increase and corrected to 10% 2. Realized that
they didn't send me a copy of my lease agreement and then suddenly
sended it out to me. 3. Agreed and promised to make some adjustments
in terms of late payment charges (as I sometimes get paid late and do
make them aware of it on time) 4. However she still insists that they
don'tsend out notices or notify their clients, or make their clients
aware when the lease is about to expire stating that they lot of
clients over 800 clients and that still is not impressive and I
believe (please correct me if im wrong) with all rental agencies gives
out like 30+ days notice to their clients when the contract its about
to expire even big companies (which I cant name here) that has over
million clients still do that as a Courtesy,
yes I also agree that I didn't make a payment for the month of October
as I was waiting for this issue to be resolved as I sended a query to
CRM and was not happy with the outcome instead I kept receiving
letters and statements all the time and each time I get it there's an
extra charge so my total balance for the previous rent and this month
included was R11044 but so greatfull that it is now reduced to R8800:
so I don't appreciate her accusations as you can see the above
mentioned proofs that Im telling the truth, that's why now all of the
sudden all that I complained about was resolved.
Good day
Nothing that I stated on my complaint was untrue, everything I said
its correct and true and really don't appreciate their accusations
instead of apologizing and sorting out the problem, they want to
through back false accusations.
How is it untrue because I just spoke to one of their consultants or
something like that over the phone, who just all of the sudden just 1.
Amended my 20% rental increase and corrected to 10% 2. Realized that
they didn't send me a copy of my lease agreement and then suddenly
sended it out to me. 3. Agreed and promised to make some adjustments
in terms of late payment charges (as I sometimes get paid late and do
make them aware of it on time) 4. However she still insists that they
don'tsend out notices or notify their clients, or make their clients
aware when the lease is about to expire stating that they lot of
clients over 800 clients and that still is not impressive and I
believe (please correct me if im wrong) with all rental agencies gives
out like 30+ days notice to their clients when the contract its about
to expire even big companies (which I cant name here) that has over
million clients still do that as a Courtesy,
yes I also agree that I didn't make a payment for the month of October
as I was waiting for this issue to be resolved as I sended a query to
CRM and was not happy with the outcome instead I kept receiving
letters and statements all the time and each time I get it there's an
extra charge so my total balance for the previous rent and this month
included was R11044 but so greatfull that it is now reduced to R8800:
so I don't appreciate her accusations as you can see the above
mentioned proofs that Im telling the truth, that's why now all of the
sudden all that I complained about was resolved.