MC
Mark C

1 reviews | Active since Dec 2010

04 Aug 2021, 17:31

Pathetic

Please do not expect this company to have anything to do with the word cyber ( illusion of systems efficiency) nor of delivery ( you could walk from Cape Town to Jhb and back and get your wine quicker) nor service ( they do not respond to support emails- though to get a phone number perhaps try typing in Salt River address and what? you get another wine company at same premises? ) Have not received order after 3 weeks . Perhaps they have made off with my money??

0
Replies (1)
Cybercellar
Cybercellar's reply13 Aug 2021, 13:54
Official
Dear Mark   

We are so sorry to hear that our service didn’t live up to your expectations. Every time an alcohol ban lifts it takes a while for the entire supply chain to start up again, and despite our best estimates this time around, it has unfortunately taken longer than expected. We value your business and hope that you’ll give us another chance once our standard service has resumed.

Regards,
Customer support team

Best regards,