Mrs Marion Kerby

On 25 May 2020 I placed and paid for an order with Cyber Cellar of 20 bottles of wine total R1481.50. Invoice number CC1TE4. My delivery (& my home) address : 101Rivonia Road, 104 Riverside Manor Retirement Village, Paulshof, Sandton, Gauteng 2128. South Africa. Cell no ***. I followed the tracker on Aramex webpage until 21st May 2020 from when the details ceased to show. I wrote on the “report problems” to Aramex and many time, every 2nd or 3rd day to Cyber Cellars. I received mostly electronically generated replies like “ looking into the problem” and later “ Covid problems”. It became clear to me that the order had been delivered to an incorrect address. Cyber Cellars said they were trying to locate the missing delivery. I then requested Cyber Cellars to deliver me a replacement order and when they locate the missing order, they should take that into stock. This they agreed to do. My replacement order was only delivered to Aramex on Friday 10th July 2020. now due to the liquor restrictions they can’t deliver and I am left without any wine.